Policy

Q.: How do i pay?

  1. Via Paypal or visa/debit card.

Q.: How Long will it take my order to get to me?

  1. non custom orders 3-5 business days +2 Business days processing time.

  custom orders: 5-7 days shipping + 5-9 business days production time + 2 Business days processing time.

Q.:Are the accessories hypoallergenic?

  1. Yes. Custom items: Sterling Silver 925 (14k gold plated). Pendants, Anklets & Earrings: Stainless Steel Gold Filled/ Sterling Silver Gold Filled (each item is either a stainless steel base or sterling silver base.) Bracelets: Stainless Steel Gold Filled.

Q.What to do with a damage item?

  1. If an item is damaged upon arrival (12 hours after delivery) you may contact with your order number, picture of damaged item. (you will only receive new item once damaged item is sent back. If item is broken after that 12 hours, there  are no refunds. 

Q.: Can i cancel my order?

  1. no due to the fact, we try to  get orders sent out at a fast Pace.

Q.: My order got sent back to you?

  1. If you put the incorrect shipping information, you are responsible to pay for another shipping  label!

Q.:Can I pick up my order?

  1. No & no drop offs.

Q.:Why was my order canceled?

  1. Shipping & billing address must match. Also any suspicious orders will be canceled. 

Q.:Lost or stolen package?

  1. Once package is dropped off to post office, Sevv is no longer responsible for any stolen or lost packages. You must sign for your package on the day of delivery.